Microsoft Teams with Phone System

Microsoft Teams Phone System simplifies management and improves collaboration by delivering enterprise voice services through Microsoft 365/Teams. It enables businesses to utilize Microsoft Teams as a state-of-the-art Cloud PBX phone system or Unified Communications (UC) solution. By embracing Microsoft Teams, organizations can eliminate the need for on-site infrastructure and seamlessly transition to a pure cloud-based deployment.

• Remove the expenses and limitations of on-premises hardware; Microsoft Teams Phone System can easily scale alongside your Teams deployment.
• Utilize your existing local telephone numbers and inbound services; numbers will function across all devices and locations.
• Call anyone, anywhere on any device using Microsoft Teams; calls are transmitted via SIP trunks, enabling more effective collaboration than ever before.

Enhance Collaboration with Teams

Microsoft Teams seamlessly integrates with the familiar and widely used Microsoft 365 Suite of products.

Your Trusted Microsoft Teams Partner

As your partner, WheelHouse Solutions will assist you in implementing the Microsoft Teams Phone System. Our professional and trained staff will collaborate with your internal teams to understand existing call flow and seamlessly translate it into a comprehensive voice solution. Our dedicated project managers will work closely with your staff to ensure strong implementation, offering various call routing options tailored to your business goals.

Phased Approach

To accommodate clients who prefer a gradual transition, we adopt a phased approach when implementing the Microsoft Teams Phone System. Our customized plan aligns with your existing phone system, incorporating SIP trunks to provide PSTN access. By successfully implementing the SIP trunks while maintaining your current phone system, we minimize risk and enable a seamless integration of the new voice solution. This approach allows users to gradually adapt to the Teams solution, reducing disruption, and maximizing user adoption.

Microsoft Teams Configuration

Despite being the fastest-growing application in Microsoft’s history, there are still customers who have yet to embrace Microsoft Teams. If you already have Microsoft 365, this dynamic software solution for enhancing team collaboration is already included. Our team of certified professionals can assist in familiarizing your employees with the application, ensuring their comfort and proficiency. Additionally, we offer expert guidance on leveraging Active Directory and Group Policy to maximize the value of your Microsoft investment.

Voice Configuration

WheelHouse Solutions will assist you in setting up and thoroughly testing your Teams Phone System. Moreover, we will provide comprehensive support to ensure that your business receives calls according to your unique specifications. Our dedicated team will take care of all the necessary details, ensuring a customized communication solution for your organization.

Our skilled staff will ensure that your business efficiently manages incoming and outgoing calls. Our project managers and service delivery team will assist you with various aspects, including Analog Devices, Auto Attendants, Call Queues, and Voicemail Configuration, among others. Correct implementation of your Teams Phone System enhances user acceptance and boosts employee satisfaction, leading to improved communication experiences within your organization.

Implementation Services

While most clients use the softphone feature in Microsoft Teams, some may require virtual or on-site implementation services. This may involve tasks such as physically placing and testing desk phones and providing second-day helpdesk support for any arising issues. WheelHouse Solutions offers these comprehensive services to ensure that your business’s new voice solution is set up for success and operates seamlessly.

Training & Support

To maximize the potential of the Microsoft Teams Phone System solution, certain clients may benefit from virtual or on-site training. WheelHouse Solutions offers personalized training services to ensure that your staff is equipped with the necessary knowledge and skills to make the most of the Teams Solution. By providing tailored training, we increase the likelihood of your team utilizing the full potential of the Teams Solution for improved productivity and efficiency.

WheelHouse Solutions offers comprehensive configuration, implementation, and training services for the Microsoft Teams Phone System. With collective experience of over 200 years in the telecommunications industry, our highly skilled implementation team has been recognized with awards for their expertise. We pride ourselves on working quickly and efficiently with organizations to seamlessly integrate voice communications over the Microsoft Teams platform. By partnering with us, corporate clients can focus on their core competencies while we operate as an extension of their team, ensuring a smooth transition and optimal utilization of the Microsoft Teams Phone System.

If you would like additional information on Microsoft Teams, we invite you to give us a call or use the contact form on this page to request additional information. We look forward to working with you to design a solution that will meet your needs now, as well a allow for future growth and flexibility.